From: Michael dingle, President and COO of dell Computer Corporation
To: Pattric Rooney, Manager of dingle
sequence: December 31, 2007
Dear Rooney,
Thank you for your contribution during 1 historic period belong at Dell. We appreciate your effort. Dell is a bragging(a) corporation. We earn high profit every year. However, we could non depart a great corporation. The difference between the great play along and good company is culture. We thereby are looking for “ soul of Dell” to improve our culture. “Soul of Dell” must(prenominal) be known as basis values and beliefs of the company and it is in like manner a guideline for employees. The survey of regular quality of sustenance employee is called “Tell Dell” showed that our employees lacked motivation and they do not fate contributes to Dell any longer.
After learning some the fact, the principal(prenominal) cause led to lack of motivation is manager’s guideline. In fact, the manager’s work in Dell is required many skills and responsibilities. A manager of Dell must work under high pressure. On the other hand, he must satisfy your superiors, inferiors and customers. As a manager of Dell, you lacked experiences around customers. This led to many mistakes in customer care service.
Additionally, your dialogue skills did not satisfy your inferiors, I received many complaints about your behavior. You reviled your superiors when they had some mistakes. For this reason, many employees fell uncomfortable in work environment of Dell. They don’t want to contribute for Dell any longer.
We regret to inform you that from this day forth, you do not need to go here to work. I and other managers considered carefully about our decision. You have some good skills and good attendance. Moreover, your short strategies offered much efficiency. However, as presented above, we are looking for “Soul of Dell” that helps our employees have positive thinking about Dell. Simply your exertion does not fit for what our company is...
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