Group 115 RAMZI LAFI AL-AHMADI ALI ALJAMA Sattam Alotaibi Part A 1. (2 points) string the reasons why PPL decided to rise a fiber program? Because fictional character is the way that PPL empower employees to approach their jobs every day. Also, Accelerating its tint driven initiatives and leaving the competitors in the dusk 2. (1 point) why did PPL leaders visit Four Seasons Hotels and Disney World Resorts? To profit from businesses that relied on excellent guest renovation and quality by diving in and identify specific ways the curt thing make big difference. 3. (2 points) What does CSI stand for? What were the results for clients of new cars and for the service department? Client satisfaction index. Following all client transactions to evaluate the sales and service departments. 4. (2 points) What does BHAG stand for? Describe its significance to PPL. Big hairy audacious goal. To provide an frightful automotive purchase and ownership experience. Everything underneath the BHAG roof drives quality and excellence and puts PPL into the fast lane to deliver top-notch service. 5. (2 points) Car dealerships ar within the service effort.
They operate through building relationships with nodes, as opposed to manufacturing which produces products for customers. Based on reading the article and your familiarity/interaction with car dealerships, do you think the concept of quality has a authority in the service industry? Why or why not? Comment on how quality can be measured in the service industry (how did PPL do it?). The concept of quality has a huge role in the service industry. It is one of the essentials behind success. Quality is a key component to attract customers. It is the thing that makes a customer feels safe, relieved and pleased. Quality could be measured through surveys, checking with the customer by calling him/her the in first few weeks. Also, if a... If you compliments to get a full essay, order it on our website: Orderessay
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